Entry-Level Remote Customer Service Representative at Home Depot

About the Role

Home Depot is hiring Entry-Level Remote Customer Service Representatives to assist customers with product questions, order tracking, returns, and store inquiries — all from home. No prior retail or customer service experience is required. Full paid training is provided before you take your first call.

What You Will Do

• Answer inbound customer calls and chats related to Home Depot orders, products, and services
• Assist customers with order tracking, returns, exchanges, and installation scheduling
• Look up product availability, pricing, and store information using internal systems
• Resolve complaints professionally and escalate complex cases to senior agents

Requirements

• High school diploma or GED — entry level, no experience required
• Clear, friendly English communication skills
• Home computer, USB headset, and 25+ Mbps internet connection
• Willing to work rotating shifts including weekends

Pay & Benefits

• Pay: $15.00–$18.00 per hour
• Paid training from day one
• Full-time remote with health insurance benefits
• Employee discount on Home Depot products