Billing Lead – Aetna Employer Portal

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Job Description:

  • Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams
  • Lead and deliver internal training sessions for new and existing billing processes
  • Oversee migration from legacy billing tools, including ABAT, Billing Center, EZLink, and Benefitfocus, to the Employer Portal
  • Drive billing process improvement initiatives using performance metrics, customer feedback, and in-application surveys
  • Support and refine the operational support model for billing
  • Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution
  • Collaborate with Enrollment, Access & Registration, and Reporting & Process Improvement teams
  • Document and communicate current and future-state billing processes
  • Support change management and user adoption
  • Contribute to decommissioning legacy applications and tools
  • Champion customer-first problem solving and continuous improvement

Requirements:

  • 5+ years of experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry
  • Ability to lead process improvement initiatives and manage escalated issues
  • Experience with billing systems migration and/or implementation of new technology platforms
  • Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights
  • Excellent communication and interpersonal skills, with ability to train and influence cross-functional teams
  • Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT)
  • High attention to detail and organizational skills; ability to manage multiple priorities in a fast-paced environment
  • Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus, or similar employer billing/enrollment platforms preferred
  • Familiarity with operational support models in large, matrixed organizations preferred
  • Experience supporting legacy-system decommissioning and change management initiatives preferred
  • Bachelor’s degree preferred; specialized training or relevant professional qualifications

Benefits:

  • CVS Health bonus, commission or short-term incentive program in addition to base pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being
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